> ## Documentation Index
> Fetch the complete documentation index at: https://prestiai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

> Quick solutions for frequent problems

## Quick Fix Reference

| Issue                    | Solution                              |
| ------------------------ | ------------------------------------- |
| **Product floating**     | Lower product position on canvas      |
| **Blurry background**    | Increase Enhance level (1-3)          |
| **Wrong lighting**       | Use Relight tool to match             |
| **Perspective mismatch** | Products must be shot from same angle |
| **Unwanted elements**    | Edit prompt to remove specific items  |
| **Slow generation**      | Reduce image resolution to 2K         |

## Generation Issues

### Product Positioning

<Tabs>
  <Tab title="Floating Product">
    **Fix**: Move product lower on canvas to establish floor contact
  </Tab>

  <Tab title="Cut-off Product">
    **Fix**: Scale down and center with margins
  </Tab>

  <Tab title="Wrong Placement">
    **Fix**: Product position on canvas = final position in scene
  </Tab>
</Tabs>

### Unwanted Elements

**Problem**: AI adds items not in your prompt\
**Solution**: Use negative prompting - explicitly state what NOT to include

## Scene Quality

### Lighting Problems

<AccordionGroup>
  <Accordion title="Mismatched shadows">
    Use Relight tool: None → Low → Medium → High
  </Accordion>

  <Accordion title="Too dark/bright">
    Adjust Enhance level or edit prompt lighting description
  </Accordion>

  <Accordion title="Wrong time of day">
    Specify in prompt: "morning light", "sunset", "evening"
  </Accordion>
</AccordionGroup>

### Background Issues

<Tabs>
  <Tab title="Blurry">
    Increase Enhance level or use higher resolution source
  </Tab>

  <Tab title="Unrealistic">
    Simplify prompt - too many details confuse AI
  </Tab>

  <Tab title="Style mismatch">
    Use consistent style keywords throughout prompt
  </Tab>
</Tabs>

## Multi-Product Issues

### Perspective Mismatch

**Critical**: All products MUST be photographed from the same angle

**Fix if mismatched**:

1. Re-photograph products from matching angle
2. Use only products with same perspective
3. Cannot fix in post - AI cannot rotate products

### Scale Problems

| Check                        | Solution                   |
| ---------------------------- | -------------------------- |
| **Size relationships wrong** | Research actual dimensions |
| **Products too large/small** | Manually scale on canvas   |
| **Unrealistic proportions**  | Use real-world references  |

## Performance Issues

### Slow Generation

* Use 2K resolution instead of 4K
* Simplify complex prompts
* Generate during off-peak hours
* Check internet connection

### Quality Degradation

* Upload highest resolution originals
* Avoid over-compressed JPEGs
* Use PNG for transparency
* Don't upscale low-res images

## Getting Help

### Self-Service

* Check our [guides](/guides) for detailed tutorials
* Review [prompt examples](/guides/prompt-examples)
* Join community discussions

### Contact Support

**Include when reporting issues:**

* Screenshots of problem
* Exact prompt used
* Browser and device info
* Steps to reproduce

<Check>
  Most issues have simple fixes. Start with the quick reference table above.
</Check>