Common Issues

Quick solutions for frequent problems

Quick Fix Reference

Issue	Solution
Product floating	Lower product position on canvas
Blurry background	Increase Enhance level (1-3)
Wrong lighting	Use Relight tool to match
Perspective mismatch	Products must be shot from same angle
Unwanted elements	Edit prompt to remove specific items
Slow generation	Reduce image resolution to 2K

Generation Issues

Product Positioning

Floating Product

Fix: Move product lower on canvas to establish floor contact

Cut-off Product

Fix: Scale down and center with margins

Wrong Placement

Fix: Product position on canvas = final position in scene

Unwanted Elements

Problem: AI adds items not in your prompt
Solution: Use negative prompting - explicitly state what NOT to include

Scene Quality

Lighting Problems

Mismatched shadows

Use Relight tool: None → Low → Medium → High

Too dark/bright

Adjust Enhance level or edit prompt lighting description

Wrong time of day

Specify in prompt: “morning light”, “sunset”, “evening”

Background Issues

Blurry

Increase Enhance level or use higher resolution source

Unrealistic

Simplify prompt - too many details confuse AI

Style mismatch

Use consistent style keywords throughout prompt

Multi-Product Issues

Perspective Mismatch

Critical: All products MUST be photographed from the same angle

Fix if mismatched:

1. Re-photograph products from matching angle
2. Use only products with same perspective
3. Cannot fix in post - AI cannot rotate products

Scale Problems

Check	Solution
Size relationships wrong	Research actual dimensions
Products too large/small	Manually scale on canvas
Unrealistic proportions	Use real-world references

Performance Issues

Slow Generation

• Use 2K resolution instead of 4K
• Simplify complex prompts
• Generate during off-peak hours
• Check internet connection

Quality Degradation

• Upload highest resolution originals
• Avoid over-compressed JPEGs
• Use PNG for transparency
• Don’t upscale low-res images

Getting Help

Self-Service

• Check our guides for detailed tutorials
• Review prompt examples
• Join community discussions

Contact Support

Include when reporting issues:

• Screenshots of problem
• Exact prompt used
• Browser and device info
• Steps to reproduce

Most issues have simple fixes. Start with the quick reference table above.